Customer Service Messenger - Maybank Denpasar Branch

Join Maybank, one of Southeast Asia’s leading financial institutions, as a Customer Service Messenger at our Denpasar branch. This role is perfect for dynamic individuals who thrive in fast-paced environments and take pride in delivering exceptional service. As a Customer Service Messenger, you will be the first point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and professionally. Our Denpasar branch is a vibrant hub of financial activity, and we are looking for someone who can embody the spirit of our company while providing top-notch customer service.

Maybank is committed to innovation and excellence, and we offer a supportive and collaborative work environment. In this role, you will use tools like WhatsApp Business, Telegram, and other messaging platforms to communicate with customers, ensuring their needs are met efficiently. This is an excellent opportunity to grow your career in the financial sector while making a tangible impact on customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for customer inquiries and concerns via messaging platforms such as WhatsApp Business and Telegram.
• Provide accurate and timely information to customers regarding banking products and services.
• Assist customers with transactions and ensure all processes are completed accurately and efficiently.
• Document customer interactions and maintain records for quality assurance and training purposes.
• Collaborate with the customer service team to resolve complex issues and escalate as needed.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Adhere to Maybank’s policies and procedures, ensuring compliance with regulations.
• Participate in team meetings and training sessions to stay updated on best practices and new developments.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in the banking or financial services industry.
• Proficient in using WhatsApp Business, Telegram, and other messaging platforms.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of banking products and services is a plus.
• Familiarity with data privacy and security regulations is a plus.
• Ability to work in a team environment and collaborate effectively.

🛠️ Keahlian

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